Coronavirus (COVID-19) Information

We are committed to supporting our members who are concerned about their finances because of the coronavirus pandemic. If you are experiencing or foresee any financial difficulty, some information about how we can help is given below.

Mortgage payment break

We can offer our mortgage customers a payment break for up to 3 months. The payment break is available to customers who are able to self-certify that they are impacted directly or indirectly by COVID-19.

It is important to understand that the missed payments will still need to be repaid in the future, and that interest accrues on the full outstanding balance.

If you are, or expect to be, impacted by COVID-19 please telephone us on 0161 923 8030 from 8.30am to 5.00pm Monday to Friday, or email us at

During the payment break, you can make reduced payments or no payments.

Customers who have already taken a payment break can still apply.

To be granted a payment break you will not need to provide any evidence.

If you would find it helpful for us to help assess your situation and explore other options we will be happy to do so.

Savings Customers

If you require urgent access to your savings or need any other assistance please contact us on 0161 923 8065 from 8.30am to 5.00pm Monday to Friday. We'll be happy to discuss how we can help.