Manchester Building Society subscribes to the Banking Code, which is a voluntary code that sets standards of good banking practice for financial institutions to follow.
The Code provides valuable protection for you, the customer, when dealing with us on a day-to-day basis and in times of financial difficulty.
Our key commitments to you:
We promise that we will act fairly and reasonably in all our dealings with you by meeting all the commitments and standards in this Code. The key commitments are shown below.
- We will make sure that our advertising and promotional literature is clear and not misleading and that you are given clear information about our products and services.
- We will give you clear information about accounts and services, how they work, their terms and conditions and the interest rates which may apply.
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We will help you use your account or service by sending you regular statements (where appropriate) and we will keep you informed about changes to the interest rates, charges or terms and conditions.
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We will help you to switch your current account between financial institutions that subscribe to this Code.
- We will lend responsibly.
- We will deal quickly and sympathetically with things that go wrong and consider all cases of financial difficulty sympathetically and positively.
- We will treat all your personal information as private and confidential, and operate secure and reliable banking and payment systems.
- We will publicise the code, have copies available and make sure that our staff are trained to put it into practice.
To meet these promises, we will, as a minimum, take the steps and meet the standards set out in the rest of this Code.
