Important Information

Privacy

Your privacy is very important to us. We have procedures in place to ensure that any personal information or data that we obtain from you is kept up to date, safe, secure and retained in accordance with the accepted principles of good information handling.

Data Protection

Manchester Building Society Group complies with the Data Protection Act 1998 and treats all personal information as private and confidential when obtaining, processing and holding customer information.

We will ensure that your information is accurate and up to date, that we do not keep it for longer than necessary and that appropriate measures are in place to protect the information from any unauthorised use.

The Data Protection Act gives you the right to receive details of the information Manchester Building Society holds about you and to have any inaccurate details amended. Any request for your data must be in writing accompanied by the appropriate fee (£10) and addressed to The Data Protection Officer, Manchester Building Society, 125 Portland Street, Manchester, M1 4QD.

Manchester Building Society Group consists of Manchester Building Society, MBS (Mortgages) Limited and MBS (Property) Limited. The Group may use your information for the purposes of administration, to process your application, fraud prevention, with credit reference agencies, debt collection or to respond to any requests you have made.

Marketing

For marketing purposes we may share your information within the Group or with selected third parties. We or they may wish to contact you by post, telephone, email or fax about products or services which we believe may be of interest to you.

Application forms give you an opportunity to "opt out" of receiving marketing information.

If you decide in the future that you do not want to receive marketing information, you can cancel at any time by writing to the Data Protection Officer, Manchester Building Society, 125 Portland Street, Manchester, M1 4QD, or by telephoning 0161 923 8035.

Governing Law

The information on this website has been prepared in accordance with and is subject to the laws of England and Wales. The information is directed at people within the United Kingdom only.

Information

The information contained or displayed on this site is believed to be reliable when displayed. Whilst all reasonable care has been taken to ensure that the information and functions contained or displayed on this site are complete and correct, the Society does not warrant or represent that such information or functions is or are free from errors or omissions or that the information contained or displayed on this site is suitable for your intended use.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

Our Use of Cookies

This website uses a cookie to track individual users around our site and to recognise them should they visit this site more than once. This does neither track nor record personal information that could be used to identify you. We use this information for analytical purposes only. Most personal browsers can be set so they do not accept cookies within the privacy settings.

External Links

Manchester Building Society is not responsible for any of the content on the external links from this website.

Telephone calls

Telephone calls are recorded for training, monitoring and regulatory purposes and to improve our customer service standards

Disability Legislation

Manchester Building Society endeavours to make reasonable, commonsense adjustments to provide access to our services for customers with special needs.

Security

Manchester Building Society is committed to protecting your personal details and our services have been designed with your security in mind.

Emails

Emails are an insecure method of transferring information across the Internet. You should limit the information you send by email and not detail any confidential personal data.

Keep your information safe

Emails are an insecure method of transferring information across the Internet. You should limit the information you send by email and not detail any confidential personal data.

1. Always keep your personal data protected.
2. Lock your PC when you are not using it.
3. For optimum security you should use the latest versions of Microsoft Internet Explorer, Firefox, Safari or Netscape Navigator.

Accessibility

Change text size using your browser: To increase or decrease the text size, use the appropriate option in your browser. For example, to increase text:

Internet Explorer go to View>Text Size>Larger
Mozilla Firefox go to View>Text Size>Increase
Windows shortcut: Press the Ctrl and + keys together
Macintosh shortcut: Press the Command and + keys together

Netscape go to View>Text Size>Increase
Windows shortcut: Press the Ctrl and + keys together
Macintosh shortcut: Press the Command and + keys together

Opera go to View>Zoom>%
Windows shortcut: Press the Ctrl and either + or 0 keys together
Macintosh shortcut: Press the Command and + keys together

Safari go to View>Make text bigger Macintosh shortcut: Press the Command and + keys together

Complaints

Manchester Building Society is committed to providing quality service. If you are unhappy with our service in any way please contact us. A leaflet is available which provides details of our customer complaints procedure, this will be sent to you on request or if you make a complaint. If you wish to make a complaint please contact the relevant department manager or write to our Head Office Address - Manchester Building Society, 125 Portland Street, Manchester, M1 4QD. If you are not happy with the resolution of your complaint once our complaints procedure has been exhausted you may be able to take it to the Financial Ombudsman Service to investigate further. Their contact details are available on request.