Contact Us


Please contact one of our customer services teams for help or information on any of our products and services.

Please note we are not able to assist customers face to face at our Manchester office.

Opening Hours:

8.30am to 5.00pm Monday – Friday (excluding bank holidays)


Savings Customer Service:

Phone: 0161 923 8065

Email: savings@themanchester.co.uk

Post: Manchester Building Society, Savings, 125 Portland Street, Manchester, M1 4QD


Mortgage Customer Services

Phone: 0161 923 8030

Email: mcs@themanchester.co.uk

Post: Manchester Building Society, Savings, 125 Portland Street, Manchester, M1 4QD


For general enquiries contact our Manchester office

Manchester Office:

Phone: 0161 923 8000

Email: info@themanchester.co.uk

Post: Manchester Building Society, 125 Portland Street, Manchester, M1 4QD

MBS record and monitor telephone calls for training, quality control and regulatory purposes and to improve our customer service standards.


For press and media enquiries:

Media Enquiries


To make a complaint:

If you do not think we have treated you fairly, you can complain by telephone or in writing to any of the contact details listed above.


Financial Ombudsman Service:

If your complaint is not dealt with to your satisfaction, you may then take it to the Financial Ombudsman (FOS). The FOS provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Phone: 0800 023 4 567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk